Terms of service

Parties, acceptance, and business use

These Terms are between Syntetiq Limited, a private limited company registered in Scotland under company number SC827265, with its registered office at 146 Newhaven Road, Edinburgh, United Kingdom, EH6 4PZ, and the person or organisation using InfoQast.

By creating an account, accepting an invitation, approving the current legal versions, or using the service, you agree to these Terms and the Privacy Policy. If you act for an agency or another organisation, you confirm that you have authority to bind it. InfoQast is intended for business and professional use, not personal consumer use.

The Data Processing Addendum forms part of these Terms where Syntetiq Limited processes personal data for a customer as its processor.

The service and Open Beta

InfoQast provides a tenant-scoped workflow for preparing, adapting, reviewing, approving, scheduling, publishing, and measuring social content for agency client brands, together with security controls and an audit trail.

The service is currently in open beta. Features, limits, supported providers, and preview eligibility may change. Open Beta has no formal service-level agreement and may include planned or emergency interruption. We do not promise admission, continued preview access, or inclusion in a third-party connector directory.

Open Beta registration is paused. There is no checkout or paid price commitment. Usage estimates are attributed per client brand for operational visibility and are not an invoice unless a separate written order says otherwise.

Accounts, workspaces, and authority

You must provide accurate account information, protect credentials and recovery methods, enable reasonable security controls, and notify us promptly of suspected compromise. Accounts are individual and must not be shared. You are responsible for invited users, role assignments, connected accounts, and client-portal access in your workspace.

You may use workspace data only where your agency and the relevant client have authorised it. You must not attempt to access another tenant, infer whether another tenant's records exist, bypass a role or brand grant, or use credentials after membership or permission is removed.

Your content and instructions

You retain rights you hold in content submitted to the service. You grant Syntetiq Limited a limited, non-exclusive right to host, copy, adapt, transmit, and otherwise process that content only to provide, secure, support, and improve the service according to these Terms, the Privacy Policy, and your documented instructions.

You are solely responsible for content your workspace creates, schedules, approves, or publishes, including its legality, accuracy, required disclosures, intellectual-property and privacy rights, and compliance with each connected network's terms and policies. You must have the necessary permission from each client and data subject.

Pre-publication checks, approval gates, audit records, and the publishing kill switch are aids. They are not editorial control, legal advice, or a guarantee that content complies with law or network policy. You must not submit or publish unlawful, infringing, deceptive, harmful, malicious, or prohibited material.

Connected platforms and AI providers

Connected social networks, AI providers, MCP clients, and other third-party services have separate terms, privacy practices, limits, availability, and charges. You are responsible for the accounts you choose, the instructions you give, and authority to disclose relevant agency or client data to them.

Publishing uses supported official APIs. Scraping, automating unsupported personal profiles, evading platform controls, or using InfoQast to breach a third party's terms is prohibited. If activity threatens a shared platform application or other customers, we may pause the affected connection or workspace while it is investigated.

MCP, CLI, and automated access

Automated access is permitted only through the documented InfoQast MCP endpoint and published InfoQast CLI, using an account, workspace, OAuth client, and scope you are authorised to use. Portal approval, workspace preview admission, commercial entitlement, membership, role, rate limits, and global safety controls remain independent requirements.

Open Beta developer scopes are limited to read access and creation of reviewable drafts. Developer access cannot approve, schedule, publish, delete, administer users, export a workspace, or reveal social or AI credentials. A draft request may use the configured AI provider and consume the workspace's BYO usage.

You must not share, extract, replay, sell, or disclose credentials or tokens; evade expiry, rate limits, revocation, preview controls, or idempotency; enumerate another tenant; misrepresent a client identity or callback; introduce prompt injection intended to obtain secrets or unauthorised actions; interfere with the service; or use an unsupported endpoint, scraper, direct database connection, or automated credential flow.

MCP access tokens expire after 15 minutes. Open Beta does not provide refresh tokens, offline access, background service accounts, guaranteed client compatibility, or a formal MCP SLA. The user or operator may revoke access at any time through the documented controls.

Suspension, safety controls, and termination

We may pause publishing, MCP, a workspace preview grant, a client, or an account where reasonably necessary to protect tenant isolation, respond to suspected abuse or an incident, comply with law, preserve platform reliability, or address a material breach. Attempts to bypass a pause or revocation are a material breach.

You can stop using the service and request workspace or account deletion. We may suspend or terminate access for material or repeated breach, non-payment where a paid order applies, or risk to the service or third-party platform, with notice where practicable. Terms that by nature must survive termination, including responsibility, confidentiality, accrued payment, audit evidence, and legal claims, continue to apply.

Confidentiality and security

Each party must protect the other's non-public information using reasonable care and use it only for the service relationship. This does not cover information already lawfully known, independently developed, public without breach, or required to be disclosed by law.

You must not conduct destructive testing, denial of service, credential attacks, or scanning against production. Report suspected vulnerabilities through support with enough information for safe reproduction and do not access or retain another person's data.

Warranties and liability

Each party warrants that it has authority to enter these Terms. Except for rights or duties that cannot lawfully be excluded, the Open Beta service is provided as available and without implied warranties of uninterrupted operation, fitness for a particular purpose, legal compliance of customer content, or availability of a third-party provider.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of data-protection obligations where exclusion is prohibited, or any other liability that cannot lawfully be excluded. Neither party is liable for indirect or consequential loss, lost profit, revenue, goodwill, or anticipated savings arising from Open Beta use, to the extent permitted by law. Any separate paid order may set an agreed liability cap and commercial remedies.

Law, changes, and contact

These Terms and non-contractual disputes are governed by the laws of Scotland, and the Scottish courts have exclusive jurisdiction, subject to any mandatory rights that cannot be displaced. If a provision is unenforceable, the remainder continues. Failure to enforce a provision is not a waiver.

Material changes receive a new Terms version and, where required, must be accepted before continued product access. Changes apply prospectively. Contact Syntetiq Limited through InfoQast support, through your existing business contact, or by post at the registered office above.